Privacy Policy

This Privacy Policy explains how Mess91 Heritage Hotel ("we", "our", or "us") collects, uses, discloses, and safeguards personal data when you interact with our site, our online platform, and our services.

By accessing or using this service, you consent to the practices described in this Privacy Policy.

Who We Are

Mess91 Heritage Hotel, located at 46, Raoji Ganatra Road, Ravli, Antop Hill, Mumbai, Maharashtra 400037, India. Contact: info@mess91.icu.

Data We Collect

• Contact details (name, email address, phone number).
• Booking information (dates of stay, preferences, special requests).
• Payment-related information processed through secure payment partners.
• Usage data (pages visited, device information, browser type, IP address).
• Cookies and similar technologies to improve functionality and analytics.

How We Use Your Data

• To process and manage room reservations and related services.
• To communicate booking confirmations, updates, and customer support responses.
• To personalize your experience and improve our site and services.
• To comply with legal obligations and protect our rights.
• For analytics to understand usage and enhance performance.

Cookies and Tracking

We use cookies and similar technologies to remember preferences, enable core functionality, and analyze site traffic. You can manage cookies through your browser settings; disabling cookies may affect site performance.

Legal Bases for Processing

Where required by applicable laws (including GDPR), we process personal data based on:

• Your consent for specific purposes.
• Performance of a contract, such as fulfilling a reservation.
• Compliance with legal obligations.
• Legitimate interests, such as improving services and ensuring security.

Data Sharing

We may share data with:

• Service providers assisting with bookings, payments, analytics, and communications.
• Authorities or legal advisors when required to comply with law or protect rights.

We do not sell personal data.

International Transfers

If data is transferred across borders, we take reasonable steps to ensure appropriate safeguards in line with applicable data protection laws.

Data Retention

We retain personal data only as long as necessary for the purposes stated, to comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Subject to applicable law, you may have rights to access, correct, delete, or restrict processing of your data, and to object to certain processing or request data portability.

To exercise rights, contact us at info@mess91.icu. We may need to verify your identity before fulfilling requests.

Security

We implement reasonable technical and organizational measures to protect personal data. However, no method of transmission or storage is completely secure.

Children

Our services are not directed to children under the age required by applicable law. We do not knowingly collect personal data from children without appropriate consent.

Links to Other Sites

Our site may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing personal data.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated revision notice.